Whip It My Way Shipping, Return, Exchange Policy

Shipping Policy

All Whip It My Way products are handcrafted with care to ensure the highest quality and freshness. Orders are typically processed within 3–5 business days (excluding weekends and holidays). Once your order ships, you will receive a confirmation email with tracking information.

• Standard Shipping: 3–7 business days after processing.

• Express Shipping: 1–3 business days after processing (additional fees apply).

• Shipping Carriers: USPS, UPS, or FedEx (based on location and availability).

• Shipping Area: Currently available within the United States. International shipping coming soon.

Please ensure that your shipping address is accurate at the time of checkout. Whip It My Way is not responsible for packages delivered to incorrect addresses provided by the customer.

Eligibility for Returns

Product or merchandise returns will be accepted only under the following conditions:

• Items must be in their original packaging, in the same shape, form, and condition as when sold, including all tags and seals intact.

• Returned items must be in salable condition, defined as products that meet the same standards as newly manufactured items.

• Products that have been custom-made, personalized, discounted, on sale, or on clearance are not eligible for return, unless damaged or incorrect due to a company error.

• Products with a limited shelf life (e.g., haircare, skincare, or cosmetic items) are not eligible for return.

• Items ordered during special circumstances (such as natural disasters, pandemics, or similar situations) are final sale and cannot be returned.

Return & Exchange Policy

Due to the nature of our handcrafted, personal care products, all sales are final to maintain product safety and quality standards.
We do not accept returns or exchanges once an order has been shipped.

However, if your item arrives damaged, defective, or incorrect, please contact us within 5 business days of delivery at whipitmyway@gmail.com with your order number, photos of the product, and a brief description of the issue. Our team will review your request and offer a replacement or store credit when appropriate.

Return Fees

• A 15% restocking fee will be applied to all approved returns unless the return is due to a company error or an alternative agreement is made in writing.

• A minimum restocking charge of $15 may apply per transaction.

Products Damaged in Transit

Responsibility for damages during shipping depends on when and where the damage occurred:

• If the damage occurred under Whip A Peel Hair & More by Ann, LLC’s responsibility:
  The company will issue a full credit or replacement free of charge. Customers must notify Customer Service within 7 days of receipt.

• If the damage occurred under the customer’s responsibility:
  The customer must file a claim with the shipping carrier. The customer remains responsible for payment while the claim is being processed.

Return Authorization Procedure

All product returns require a Return Authorization (RA) issued by Whip A Peel Hair & More by Ann, LLC Customer Service.

To obtain an RA, please provide:

• Invoice number

• Date of purchase

• Item description and quantity

• Reason for return

Products must be returned within 15 days of the RA being issued. After 15 days, the authorization becomes void.

Upon arrival, returned items will be inspected to determine whether they are in salable condition. Non-salable items will be handled in one of the following ways:

• Refurbishment (fees may apply)

• Destruction (with customer approval)

• Return to customer (shipping fees apply)

Order Cancellation Policy

Purpose

This section describes the conditions and applicable fees related to the cancellation of customer orders. The intent is to recover reasonable costs incurred when orders are canceled.

If local or national laws provide specific customer cancellation rights, those laws will prevail.

Order Cancellations & Updates

Orders may be canceled or updated within 24 hours of purchase by contacting whipitmyway@gmail.com. After this window, processing begins and changes cannot be guaranteed.

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Customer Support

For any questions or concerns about your order, please reach out to our team:
📧 Email: whipitmyway@gmail.com
📦 Include: Order number, full name, and reason for contact

Thank you for supporting Whip It My Way, where every product is made with care, confidence, and craftsmanship.