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Frequently Asked Questions

  • Do you accept PayPal?
    Yes. We do accept PayPal.
  • Do you accept payments?
    Yes. We except payment through Affirm.
  • Is my credit card information secure?
    Yes. We take all security measures.
  • Do you accept all major credit cards?
    Yes. We do accept all major credit cards.
  • Do you sell my information to a third party?
    No, we do not sell your information to a third party.
  • When will I receive my order?
    Orders are shipped out 3-5 days from the date of purchase. You will receive an email letting you know what your tracking number is. You will basically be able to track your order.
  • What happens if my package gets stolen?
    You must file a police report.
  • What if I am not at home?
    On the shipping screen make sure you put instructions on there.
  • What do I do if I received a defective order?
    Notify us immediately so that we can take care of the issue.
  • What if I never received my order?
    Go on your account to make sure your address correct. Then contact UPSP or UPS with your tracking number. If item is lost file a report and send us a copy and we will investigate. If it is determined that it is running late, then we will notify you. If your order is actually lost, we will give you a full refund within 30-45 days.
  • Do you have a physical store?
    No, at this time we are only online.
  • How is the product made?
    Product is made with all natural ingredients.
  • How do I make changes to an order I've already placed?
    Once an order has been processed you are not allowed to update it. You will have to start a new order.
  • What is the customer service phone number?
    (720) 903 - 1362
  • How can we contact you if we need help?
    There are several ways to contact our company. Customer service number, email, chat.
  • What are your business hours?
    The online hours are 24/7.
  • What is an FAQ section?
    An FAQ section can be used to quickly answer common questions about you or your business, such as “Where do you ship to?”, “What are your opening hours?” or “How can I book a service?” It’s a great way to help people navigate your site and can even boost your site’s SEO.
  • Where are you located?
    Aurora, CO
  • Do you do next day delivery?
    Yes, for an additional cost.
  • What to do if the damage was inflicted by the consumer or the shipping process?
    If packaged is damaged by consumer there will be no refund. If package is damaged, we will give a full refund. We must have pictures of the damage item or items.
  • Do I need to pay extra for reverse shipping?
    Yes. You need to pay additional for booking returns with courier partners.
  • What are my shipping options?
    United Postal Service, UPS.
  • Do you ship internationally?
    No. At this time we are only shipping within the United States.
  • Will the courier company pick up products from my doorstep?
    Yes. Once you book a return, the courier picks up the product from the customer's place and returns it to the company. Any additional expense will be the consumer's responsibility.
  • Do you do returns?
    Yes. (Excluding: cosmetics, hair products, skin care products) All items must be in its original form, container, packaging, tags. must not have any stains or unknown odors.
  • Do the original packaging and tags have to be intact?
    Yes. Returns will not be accepted if items are not in original packaging and tags. There will be no refund nor be returned of items sent.
  • Do you do exchanges?
    No, we do not do exchanges.
  • What is the timeframe for returning?
    You have 14 days to contact from the time of receipt to contact customer service. Then 30 days to return the merchandise.
  • Who pays for shipping on returns?
    Consumer pays for returns. If it is an error on the company, then we will send you a prepaid label. You will then need to have it scanned by the 30th day for returns.
  • Are returns applicable to sale/clearance items?
    No. All sale / clearance items are final.
  • Do you do refunds?
    Yes. Only if it is in the original packaging and has not been opened and still has the original tags on it. (Excluding: cosmetics, hair products, skin care products)
  • What are the refund options that are available?
    Refunds will be refunded back to the original method or offered store credits.
  • Can I cancel my subscription?
    Yes, at anytime.
  • Can I cancel my order?
    No, once it has been transmitted, it is in the process of being shipped.
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