Your satisfaction and safety are important to us. Because our hair-care products and certain accessories are personal-use items, the following return policy applies:
Hair-Care Products and Kits
For health, safety, and sanitation reasons, hair-care products, oils, sprays, gels, shampoos, conditioners, detox products, and product kits cannot be returned or exchanged after they have been shipped. This includes opened and unopened products.
Hair Accessories
Unused and unworn bonnets, durags, satin pillowcases, and other eligible accessories may be returned within 14 days of delivery if they remain unopened and in their original packaging.
Accessories that have been opened, worn, washed, damaged, or removed from their original packaging cannot be returned or exchanged.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If an item is damaged, defective, leaking, or incorrect, email whipitmyway@gmail.com within 48 hours of delivery.
Include:
Your name and order number
A description of the problem
Clear photographs of the item
Photographs of the shipping box and packaging, if damaged
Approved claims may qualify for a replacement, store credit, or refund.
Refunds
Approved refunds are returned to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your financial institution.
Original shipping charges and return-shipping expenses are nonrefundable unless Whip It My Way shipped an incorrect or defective item.
Orders cannot be canceled once they have entered processing.
